Privacy Policy
Life Springs Hospice Care ("we," "us," or "our") is committed to protecting the privacy of our patients, their families, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our hospice services.
1. Information We Collect We collect the following types of information:
Personal Identifiable Information (PII): This may include name, address, phone number, email address, Social Security Number, insurance information, and payment details.
Health Information (Protected Health Information or PHI): This includes medical history, treatment records, medication details, and other healthcare-related data necessary for providing hospice care.
Family/Contact Information: Contact details of family members or caregivers associated with the patient's care.
Non-Personal Information: We may collect non-personal data such as IP addresses, browser type, and browsing data when you visit our website.
2. How We Use Your Information We use the collected information for the following purposes:
To provide hospice care services and manage your treatment.
To communicate with you and your family regarding care plans, appointments, and updates.
To process billing, insurance claims, and payment transactions.
To comply with legal and regulatory requirements.
To improve our services and provide better patient care.
3. How We Share Your Information We may share your personal and health information in the following situations:
With Healthcare Providers: We may share information with physicians, nurses, and other healthcare professionals involved in your care.
With Insurance Companies: For billing and reimbursement purposes.
With Legal Authorities: To comply with court orders, subpoenas, or as required by law.
With Business Associates: We may work with third-party service providers to support our operations (e.g., billing services, IT support). These providers are required to safeguard your information.
With Family Members or Legal Representatives: Unless otherwise restricted by law, we may share information with your designated family members or legal guardians.
4. Your Rights You have the following rights regarding your personal and health information:
Access and Copying: You may request a copy of your health records.
Amendments: You may request corrections to your records if you believe they are inaccurate or incomplete.
Restrictions: You may request limits on how we use or disclose your information.
Confidential Communication: You may request that we communicate with you using a specific method or contact details.
Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with us or with the Department of Health and Human Services (HHS).
5. How We Protect Your Information We implement appropriate technical, physical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. These measures include encryption, secure servers, and strict access controls for staff members.
6. Retention of Information We will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
7. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Please check our website periodically to stay informed of any updates.
8. Contact Us If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Life Springs Hospice Care Inc
510.623.1561
info@lifespringshospice.com